General FAQs

Browse answers to most commonly asked questions. If you can't find what you are looking for, submit your question and our dedicated Experts will find an answer to your question.

Do you offer a mattress trial period?

Buy your mattress now, with confidence - if you don’t like it, there will be no need to lose any sleep over it with our 45 days Sleep Promise.

What is a Zip and Link mattress?

Zip and Link can be confusing to get your head around, so we hope our detailed guide about Zip & Link and why you might need it will help address all your questions.

I would like to order fabric samples. Do you offer these?

Yes, we indeed offer samples of our fabrics which you can order to your home, to make sure the colour is exactly as you expected in the natural light of your rooms. Order up to 5 free fabric swatches. £5.00 delivery fee applies for 6 or more fabric swatches.

Where are your showrooms located?

You can find our showrooms in London, Devon, and Cornwall. Abroad we have showrooms in Iceland, Spain, The Netherlands, and Portugal.

What are your current delivery lead times?

Our current delivery times are updated weekly. Click Read More to view the current lead times. If you have an urgent deadline, please contact us and we will do our best to accommodate your request.

How much does delivery cost?

UK Mainland delivery on orders £50.00+ is free. If we can't quite reach you from our Devon HQ we do sometimes need help with the costs. Check out our delivery cost guide.

How do I measure my mattress?

There are three key measures to take when measuring your mattress - the length (from head to toe); the width (from left to right) and depth (from bottom to top). Check out how to measure your mattress…

Where do you deliver?

All our mattresses are made by hand at our Bedworks in Devon UK. Delivery to Mainland UK is free and we can deliver your order worldwide at a cost. Check out our worldwide delivery guide.

Which beds are on display in your showrooms?

We have a range of beds on display in our showrooms and we change these frequently. To avoid disappointment, please call the showroom before visiting to ensure the bed design you would like to see is available in-store when you visit.

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