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Our Sleep Promise
Buy your mattress now, with confidence - if you don’t like it, there will be no need to lose any sleep over it!
Just tell us within 45 days* and we’ll find something that works better for you. Our experienced sleep consultants will be happy to discuss and advise as to the right choices to help ensure a great night's sleep on a Naturalmat mattress - and that is our promise to you.
To do this we are happy to exchange your mattress for one with a different specification or tension. The only cost to you will be a contribution to cover collection of the old mattress and delivery of your new one, these will typically be between £50-£75 depending on your location.
If you choose a higher priced mattress then you will be expected to pay the balance, and if you choose a less expensive mattress then we will, of course, refund you the difference.
If you would like any more information on our Sleep Promise before purchasing, please contact us at [email protected] or call us on 01392 877247.
*Applicable for one exchange only to Adult, Teen Spring and Teen Natural Fibre mattresses. Excludes nursery mattresses, made to measure and bespoke adult mattresses, where our standard returns policy applies.