Our Sleep Promise

Buy your mattress now, with confidence - if you don’t like it, there will be no need to lose any sleep over it!

Just tell us within 45 days* and we’ll find something that works better for you. Our experienced sleep consultants will be happy to discuss and advise as to the right choices to help ensure a great night's sleep on a Naturalmat mattress - and that is our promise to you.

To do this we are happy to exchange your mattress for one with a different specification or tension. The only cost to you will be a contribution to cover collection of the old mattress and delivery of your new one, these will typically be between £50-£75 depending on your location.

If you choose a higher priced mattress then you will be expected to pay the balance, and if you choose a less expensive mattress then we will, of course, refund you the difference.

If you would like any more information on our Sleep Promise before purchasing, please contact us at [email protected] or call us on 01392 877247. 


*Applicable for one exchange only to Adult, Teen Spring and Teen Natural Fibre mattresses. Excludes nursery mattresses, made to measure and bespoke adult mattresses, where our standard returns policy applies.





Sign up and you'll be the first to hear about our new products, news, and features.