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naturalmat.co.uk is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection laws, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive or other information to you. If you have any further questions about our credit card security policies, please contact us. Click on the contact link at the bottom of our website.
Note: If you still have questions about shopping online, but want to enjoy the benefits of shopping at naturalmat.co.uk, call our head office on 01392 877247 (International +44 (0)1392 877247) to place an order.
What we collect
We collect the following information:
Where you order products, we will collect your name, e-mail address, contact and billing information, transaction and credit card information to process your order.
What do we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
To analyse the use of the naturalmat.co.uk website.
We may use the information to improve our products and services.
Our representatives may follow up, either by e-mail, phone or mail, to people who have purchased goods from our site as part of our customer care procedures.
To send promotional e-mail about new products, special offers and services or other information for The Natural Mat Co Limited, any other companies within the same group of companies and selected third party companies which we think you may find interesting using the e-mail address which you have provided if you have ticked the box to sign up to be the first to hear about exclusive new products, news and features.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone or mail.
We store your data for the purposes outlined above indefinitely, until such time that you notify us in writing (see address below) that you would like your data to be removed or by unsubscribing from our email communications.
Who we share the information with and your choices
When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement.
We will not sell, distribute or lease your personal information to third parties other than our subsidiaries and parent company, subsidiaries of the same parent company, or our successor in business unless we have your permission or are required by law. We may release your personal information to our authorised direct marketing agents unless you tell us that you do not wish this to happen. If you have not previously objected to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at the address below:
If you wish to unsubscribe from Naturalmat email communications you can do so by clicking on the unsubscribe link at the bottom of any email received or by contacting us on the details below.
For information contact:
Tel: 01392 877247
Email Us: [email protected]
What if you think we have incorrect information or you would like a copy of the information we hold about you? You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to:
Email Us: [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will correct any information which was found to be incorrect promptly.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.