Privacy Policy

General

Naturalmat and naturalmat.co.uk are part of The Natural Mat Co Limited. This privacy statement sets out how we will store and use information relating to you. This applies to the entire web site. Any changes to these policies will be posted on Terms and conditions. This privacy policy was last updated on 22.05.2018. Naturalmat is committed to respecting your privacy. We have structured our web site so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.

Security

naturalmat.co.uk is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection laws, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive or other information to you. If you have any further questions about our credit card security policies, please contact us. Click on the contact link at the bottom of our website.

Note: If you still have questions about shopping online, but want to enjoy the benefits of shopping at naturalmat.co.uk, call our head office on 01392 877247 (International +44 (0)1392 877247) to place an order.

What we collect

We collect the following information: 

Where you order products, we will collect your name, e-mail address, contact and billing information, transaction and credit card information.

When you sign up to receive our newsletter we will email you information on new products, news, offers and features. By signing up to our emails, you are agreeing to the terms of our Privacy Policy. Our website uses cookies, which are programs which collect additional information. In order to learn more click on the cookies page at the bottom of our website.

What do we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

To analyse the use of the naturalmat.co.uk website.

We may use the information to improve our products and services.

Our representatives may follow up, either by e-mail, phone or mail, to people who have purchased goods from our site as part of our customer care procedures.

To send promotional e-mail about new products, special offers and services or other information for The Natural Mat Co Limited, any other companies within the same group of companies and selected third party companies which we think you may find interesting using the e-mail address which you have provided if you have ticked the box to sign up to be the first to hear about exclusive new products, news and features.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone or mail.

Who we share the information with and your choices

When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement.

We will not sell, distribute or lease your personal information to third parties other than our subsidiaries and parent company, subsidiaries of the same parent company, or our successor in business unless we have your permission or are required by law. We may release your personal information to our authorised direct marketing agents unless you tell us that you do not wish this to happen.  If you have not previously objected to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at the address below:

Email subscriptions

If you wish to unsubscribe from email communications from Naturalmat you can do so by clicking on the unsubscribe link at the bottom of any email received or by contacting us on the details below.

For information contact:

Naturalmat

Odhams Wharf

Exeter

Ex3 0PD

Tel: 01392 877247

Email Us: info@naturalmat.co.uk

What if you think we have incorrect information or you would like a copy of the information we hold about you? You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to:

Marketing Department

Naturalmat

Odhams Wharf

Exeter

Ex3 0PD

Email Us: info@naturalmat.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will correct any information which was found to be incorrect promptly.

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

 

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