The Organic Wool Pillow
The organic wool pillow has a firmer feel compared to our feather pillows but is still gloriously comfortable. It is made using a cotton cambric case and generous helpings of our British organic lambswool.
- British organic wool
- 100% cotton cambric cover
- Completely chemical free
- Dry clean only
4/5 by Hannah Perkins on
Service rating : I phoned prior to making my order to ask if it was possible for them deliver within a week (we had guests arriving for an engagement party 10 days from when I made my purchase and I wanted to make sure my items arrived in time). Instead of reaching someone at Naturalmat I reached an answering service and left a message asking for a call-back. The following day I received a voice message on my phone saying yes it would be possible to deliver within a week, and to note this online when making my order. So I made my order, stating that it was important they were delivered by the 17th May and if this was not possible for any reason, to please let me know (we would not have purchased from the company had we known). The day before the party I rang Naturalmat to notify them my items had not yet arrived and I hadn't received any call from them. The lady on the end of the phone was apologetic, but said she hadn't seen the note on my order stating that we required them to let us know if they couldn't be delivered by the 17th. She said there was a hold-up at the warehouse and that this was being resolved and my items should be with me in the next week.
Two weeks later, the items had still not arrived! I rang the company and again reached the answering service. I must say here, that it is very frustrating to not be able to talk to someone at the company when you have a question. I left a message to say my items hadn't arrived and could someone please call me. The following day I received an email stating: "Hello Hannah,
I’m not sure if it was my phone that was playing up or yours, but I could not get through on your home number today. I have chased your order and my dispatch team have informed me that the delivery of the pillows that were on back order did not arrive last week as planned. They are expecting the delivery to arrive in the warehouse on Thursday, and will dispatch as soon as possible. I am sorry that this information was not passed on to me as I would have called you straight away."
By this point I was not impressed with the service of Naturalmat. When my items finally arrived (three days later) I was surprised to see that the lovely boxes, which have been cleverly designed and explain the company's environmental ethics clearly and precisely, were covered in non-biodegradable plastic and wrapped with metres of heavy duty tape (which took ages to get off), and is unlikely to break down. This frustrated me because the reason I chose to buy from Naturalmat was because they clearly state that "they are committed to creating products which are sustainable, support our environment and have a low-carbon footprint". I have since decided that I would not purchase from them again.
Product : The pillows are soft and comfortable. The Duvet is thinner than I thought it would be, but it is a summer duvet and I like that it has ties which enable you to join two duvets together in the colder months. All items were in good condition and smelt lovely because of the lavender purse contained within.
It's useful to know how we deliver our smaller items like this one
When can I expect my delivery?
All Naturalmat products are hand-made here in Devon and we aim to get the product to you within 2 weeks of you placing your order. We will get in touch the week before your delivery date to discuss a convenient delivery time for you and talk through any access issues for your property.
How does my product arrive?
Our smaller mattresses and furniture including cots are delivered by UK mail. Our mattresses come wrapped in specially created eco wrapping (made from potato starch) and recycled cardboard. Generally our baby furniture arrives flat packed and is straight forward to assemble. If you need any help or advice on assembly, give us a call on 020 7985 0474.
Other customers also bought
Some of our complimentary products