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Delivery

All Naturalmat products are hand-made in Devon. It does take longer to produce our lovely mattresses and beds than other high volume synthetic alternatives, but we always aim to get products to you as soon as we can. We also make every effort to keep you informed about your delivery, every step of the way. 

Everyone hates extra charges, which is why, wherever we can, we don't charge delivery, even for our whopping Emperor mattresses. If we can't quite reach you from our Devon HQ we do sometimes need help with the costs. The below tables is a guide to our delivery charges.

 Small Items

Children's mattresses

(Up to 70 x 140cm)

 Adult Mattresses

(Over 70 x 140cm)

 Furniture
UK Mainland  FREE  FREE  FREE  FREE
Northern Ireland, Highlands & Islands  £30  £45  £135  £150
Republic of Ireland  £30  £45  £150  £165
Channel Islands  £30  £45  £150  £165
Europe (Zone A)*  £35  £45  £275  £300
Europe (Zone B)*  £50  £85  £295  £325

 

Where we deliver

Europe (Zone A)*

Austria, Belgium, Czech Republic, Denmark, Estonia, France, Finland, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Sweden

Europe (Zone B)*

Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Georgia, Greece, Iceland, Latvia, Lithuania, Macedonia, Malta, Moldova, Montenegro, Norway, Romania, San Marino, Serbia, Slovakia, Switzerland, Turkey, Ukraine, Vatican City

We can deliver to any country in the world by request, and these deliveries will be charged at cost. As each consignment is a different size we will haggle for the best price before contacting you with delivery options. If you want us to do this before you place your order please give us a call or drop us an email to discuss your requirements 01392 877 247 or info@naturalmat.co.uk.

For orders to Europe Zone A & B - if you would like to order a combination of mattresses and furniture, please do get in touch and we will provide a custom delivery price quote.

Please note you may be required to pay International customs duties on receipt of your order.

Delivery Times

For UK Mainland we use UK Mail for delivering all mattresses up to single size. If you give your mobile telephone number when you order, UK Mail will send you a text to warn you of your delivery and give you a 1 hour delivery slot. Within the text message you receive, will be options to change your delivery time if you prefer. For our larger mattresses and bed deliveries we send out our own two man team, who will get your product wherever you need it and help assemble any bed bases and headboards. If our team can't reach you from Devon, we use national delivery services to help us go that extra mile.       

Nursery & Children's Mattresses   2 - 5 working days (standard size) & 10 working days (made to measure)
Adult Mattresses  2 - 3 weeks
Made to Measure items  3 - 4 weeks
Furniture  3 - 4 weeks

We're always on hand, to resolve any issues or answer any questions....

If you need an item sooner than the guideline times detailed above or if you have any questions - just give us a call on 01392 877 247 and we will see what we can do!
There may be exceptions to our delivery times in certain unforeseen circumstances and whenever this is likely to happen we contact you as early as we can to discuss options.
International Delivery times vary and we will contact you with details of the quickest services available before shipping.

Furniture Assembly

For our hand made beds and bed bases our two man team are on hand to get it assembled for you. If you do live that bit further away from us, we brief our couriers to make sure it alls goes according to plan, allthough sorry, they don't put together the beds for you. Our beds are super easy to put together however, but if you need some help, get in touch. All of our Nursery furniture is supplied either flat packed or part assembled and will require assembly of some sort. Most items are pretty simple to put together but if you don't fancy your chances we do offer a furniture assembly service for customers inside the M25 (sorry we can't go further afield!) and this is charged at £35/hr.

Packaging

We always use recycled cardboard for our packaging and wherever we can we use our special waterproof covering made out of potato starch and completely bio-degradable.

Old Mattresses

We can understand that you probably want to get rid of your old mattress as soon as your new one arrives and we're happy to take it away for you. When we turn up to the recycling centre in our van however we do have to pay a charge. If you took it along yourself, it would be free, but if you just can't face it, then we are more than happy to do it for you, but we do have to charge an extra £50 to get it sorted. If you need a hand and can't realistically handle a mattress yourself, then talk to us and we'll see what we can arrange for you.

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