Naturalmat hope that you are happy with your purchase. Should you wish to exchange an item, providing it has not been used, it is in its original packaging and in a re-saleable condition, we will be happy to do this for you. Please send returns within 14 days of delivery to:

Naturalmat, Odhams Wharf, Topsham, Devon EX3 0PD

We also recommend that you get a proof of posting and include a note with your name, contact number, order number and reason for returning the item and stating you'd like a replacement. Please note delivery charges will not be refunded, and certain one off made to measure items may not be returned. Please call us on 01392 877247 if you have any questions.

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