Naturalmat hope that you are happy with your purchase. Should you wish to return, refund or exchange an item, providing it has not been used, it is in its original packaging and in a re-saleable condition, we will be happy to do this for you. Please send returns within 14 days of delivery to:
Naturalmat, Odhams Wharf, Topsham, Devon EX3 0PD

We also recommend that you get a proof of posting and include a note with your name, contact number, order number and reason for returning the item and whether you want a refund or a replacement. Please note delivery and collection charges will not be refunded.   Bespoke and made to measure items may not be returned (this includes any upholstered furniture). Please call us on 01392 877 247 if you have any questions.

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