FAQ Categories

Our Support for Vulnerable Customers

At Naturalmat, we want every customer to feel confident, comfortable and fully informed when shopping with us.

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What is “PU” and why is it used?

PU” stands for polyurethane. The PU we use is inert and completely non-toxic. It does not off-gas or release any harmful chemicals, and is free from BPA, phthalates, PVC, and other volatile organic compounds (VOCs).

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Complaints

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Novuna Interest Free Personal Loan Terms & Conditions

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About Novuna Interest Free Personal Finance

This is some important information to provide you with an adequate explanation of the regulated loan you are applying for from Novuna Personal Finance.

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Can I request delivery to a different address?

In order to safeguard against fraudulent applications, we regret that we're only able to deliver your order to the home address of the Novuna finance applicant. 

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If my Novuna finance application is not successful, can I re-apply?

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What type of information do credit reference agencies hold about me?

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If my Novuna finance application is declined, what is the reason?

In addition to credit scoring, Novuna also takes into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies.

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Once my application is approved, what happens next?

Within minutes of your application being approved, you will be presented with the options to either e-sign or print and return your finance agreement.

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